LTG Group aims to create a comfortable, safe, and inclusive travel and service experience for all customers—both private passengers and business clients. Enhancing customer experience has become a key strategic direction for LTG Group, encompassing improvements in infrastructure, information, and service quality.

Key initiatives include:

• The “Barrier-Free Route” project – adapting railway stations and platforms for people with reduced mobility.
• New low-floor electric trains that make boarding easier for elderly passengers, parents with children, and people with disabilities.
• Modernized passenger information systems and information centers at stations.
• Consistent attention to customer and public safety.

These measures help create a positive customer experience and contribute to the development of sustainable mobility in Lithuania.